GENERAL INFORMATION & CONDITIONS
Please also read your info book provided to you during pick-up of your vehicle. Many tips and important info is contained therein.
Locations
Bobo Campers currently has three depots; in Benoni, Johannesburg. In Atlantis, Cape Town, where we also manufacture our own Discoverer range and also a branch in Windhoek, Namibia.
Campers can dropped-off and picked-up in any location throughout South Africa for a fee
Our depots have competent maintenance staff & equipment, as well as cleaning & supervisory personnel.
7-day 24-hour stand-by personnel are always available for mechanical or other problems should they arise.
Optional extras (prior arrangement needed to ensure availability)
Baby seats for children 2 years or younger. Seats for older children not available
Gas barbecue
Extra bedding
Extra towels
GPS unit
We require our customers to have the following:
Valid credit card (MasterCard or Visa)
Valid drivers license in English.
Minimum age of 23 years for 4×4.
Minimum age of 21 years for non-4×4 vehicles.
Depot Hours for pick-up & drop-off
The Supplier has branches in Windhoek, Johannesburg and Cape Town. Office hours are Mon-Fri from 7h30 to 16h30.
The offices are closed on 25 Dec, 1 Jan and Easter Sundays.
Transfers (For pick-up only. Drop-off to nearest airport remains free)
Johannesburg Airport or hotel within 10Km from airport: R 140 per person
Johannesburg hotel more than 10Km from airport: On request
Cape Town Airport or hotel within Cape Town city: R 250 per person
Windhoek Airport or hotel within Windhoek: R160 per person
Sunday and public holiday surcharge: R450 per contract
Children under 12 years free
Transfer back to airport free. Transfer to location after rental period other than nearest airport on request.
Location maps
To find out depots, please refer to the maps available on www.bobocampers.com or find them in the back of the supplied info book.
TERMS AND CONDITIONS
1. Hire of camper
BB Campers cc (the owner) hires to the customer this vehicle in terms of these general conditions of hire.
2. Deposit and hire charges
(a) The customer shall give to the owner a deposit slip. This is not returned to them immediately after the rental and will be kept for a further 3 months after the end of the hire period for traffic fines and unreported accidents.
(b) The hire charges, at the rates signed for, are payable in advance unless otherwise arranged.
(c) The customer shall pay for any damaged item that belongs to the owner when an excess applies.
3. Rental Period
(a) The initial period for which the Camper is hired shall be stated on the contract.
(b) The hire period shall commence when the customer takes delivery of the Camper, and shall end when the owner accepts the return of the camper.
4. Camper in good order & repair
(a) The camper shall be deemed to be in good order and repair and fit for the purposes for which it is intended when delivered to the customer, unless the customer notifies the owner of any defects immediately on taking delivery of said camper,
(b) The owner shall, in its sole discretion decide whether the camper is defective or unfit for the purpose for which it is intended, and shall be entitled to terminate this agreement and refund the deposit and any hire charge paid, or shall replace the defective camper.
5. Breakdowns and repairs
(a) The customer shall, maintain the camper and its belongings, in good running order and repair to the standards required by the owner until the camper is returned to the owner.
(b) All campers are current models, but minor problems can always arise. Minor repairs done while travelling by the customer could be reimbursed on presentation of a receipt on return. The customer shall immediately notify the owner of any breakdown.
The owner shall be entitled to repair or replace the camper at his cost, unless the owner, in its sole discretion, determines that the breakdown is due to improper use or involved in an accident caused by hirer or third party, in which event the customer shall on demand, reimburse the owner with all costs incurred as a result of the breakdown.
(c) The customer shall return the camper in a clean state and in good order and repair, fair wear and tear excepted.
In the event of the camper or any of its belongings being lost, destroyed or damaged as a result of any cause prior to the return of the camper, the customer shall be liable to make good the replacement cost thereof and hire charges continue until the customer has paid for or replaced the lost camper and/or its belongings.
(d) Bobo Campers must be allowed a realistic time frame to attend to any breakdown or problem before any lost time claim can be successful. As a rule, 24 hours should be sufficient to solve a problem before claims can be submitted.
Air conditioner and fridge failures can take longer depending on the country in which customer drives. We also do not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C-roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.
6. Use of camper
(a) The customer acknowledges that he is aware of the purpose for which the vehicle was designed, as well as all safety and maintenance procedures which are required of the vehicle by any lawful authority, and shall only use the vehicle for such purpose, and shall comply with all such safety and maintenance procedures. The customer shall be liable to and hereby indemnifies the owner for all damage or loss suffered by the owner should the vehicle be used for any other purpose, or should the customer fail to comply with any required safety and maintenance procedures.
(b) The customer shall use the camper at their own risk. The customer shall have no claim of any nature against the owner of the vehicle, for any loss suffered or damages sustained by the customer arising from any cause, including, without any limitation, the use of the camper and provisions thereof. We also do not take responsibility from damages arising out of fast speeds and long distances driven on the washboard roads in Namibia.
7. Access
(a) The customer shall, at all times, be fully responsible for the camper prior to the return thereof, and shall return it to the owner at the expiry of the hire period or on cancellation of the agreement.
(b) The owner shall at all reasonable times be entitled to have access to the camper, for the purpose of inspecting or repairing the vehicle.
8. General
(a) We, the owners, will be responsible for hotel or other accommodation due to the immobilisation of the vehicle for reasons beyond the fault of the driver, and will make refunds for time lost while the vehicle is being repaired, at our sole discretion. (also paragraph: Vehicle substitution)
(b) The customer is liable for all traffic and/or all other relevant offences incurred whilst the vehicle is on hire.
(c) Refrigerators,stoves, air conditioners and microwave are checked by the owner and the client before every rental, consequently we do not accept liability for any possible malfunction of these units during the rental period.
(d) The vehicle must be returned by no later than 4 pm on the last day of hire or an extra day could be charged.
Permitted area of travel for the Discoverer 4 & 6 range
All campers are allowed to travel on any properly tarred surface. Good smooth sand roads (non-corrugated) are also permitted. There are areas however that are not suitable for driving with a camper.
These are: the Swartberg Pass (SA), the Sani Pass (SA), Kalahari Gemsbok Park (also called Kgalagadi Transfrontier Park), The road to the Sentech Towers in Marakele Park (SA), Baviaanskloof Pass (SA), all of Mozambique, all of Malawi,all of Angola, Zambia further than Livingstone, all 4×4 trails, the Skeleton Coast Park (Namibia), the short road from Hobas to the Viewpoint (Fish River Canyon), Van Zyl’s Pass (Namibia), any sand dune, Sandwich Harbour (Namibia), the entire Kaokoland (Namibia), the Okavango Delta (Botswana) the Makgadigadi Pans (Botswana), narrow and steep single lane mountain passes and any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that do not adhere to the condition of roads as mentioned above. D,G or F-marked roads in Namibia(e.g. D4130 etc).
Travelling in Zimbabwe is not advised since items like fuel or food are currently not always available.
We also do not take responsibility for any damages or claims arising out of fast speeds and/or long distance driving on any dirt or washboard roads in Namibia (see paragraph Vehicle substitution below).
Due to weather circumstances Bobo Campers has the right to restrict road or areas.
Permitted areas of travel for the Discoverer FunX and DC range
Vehicles may be taken into South Africa’s neighbouring states but are not allowed into Angola, Democratic Republic of Congo (DRC), Tanzania or Malawi. Driving on 4×4 leisure Tracks that require an entrance fee or club membership are also not allowed.
All insurance cover is void if vehicles enter these prohibited areas and will result in a breach of contract.
The 4×4 is used for driving terrain that is usually inaccessible with a normal two-wheel drive vehicle.
Dangerous and irresponsible manoeuvres to test the abilities of the camper to the limit are not allowed under any circumstances as they are dangerous. All towing costs to the nearest depot are for the customer’s account.
Bobo Campers reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason.
Any driving on sand dunes and the Van Zyl’s Pass in Namibia is not allowed. Remember that you should never test the abilities of the Discoverer FunX or DC range to the fullest, and that you will be liable for the full repair costs if accidents, mechanical damage or roll-overs happen here. Please ensure that the departure, approach and roll angles are observed as in the info manuals. Bobo Campers has the right to restrict road or areas at times which will be communicated to you for your safety.
Telephone costs
We do not reimburse costs incurred through telephone calls to our offices or staff. Customers are advised to purchase a local SIM card instead. The costs for local calls are usually much cheaper.
Breakdowns
In the unlikely event that a breakdown occurs, please contact the stand-by mechanic on the number as per your contract. Before phoning, please consult your Info Book. It might not be necessary to make contact.
Please state your breakdown and listen to the mechanic. He has proper knowledge on mechanical issues. Please follow his advice carefully. The mechanic will ask certain questions relating to oil and water levels, warning lights etc. Please follow their instructions carefully. His advice will also be the best in the situation. Please always follow the advice of the mechanic. This is very important to avoid further damages.
Currency fluctuations
All credit card transactions are conducted in South African Rand (ZAR). Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer.
Accidents
The risk of an accident in Africa is many times higher at night than during the day.
By law all accidents must be reported to Bobo Campers and the local Police within 24 hrs. If you are in a remote area all reasonable effort must be made to report an accident within this time-frame.
Failing to report accidents voids all insurance cover and the hirer becomes fully liable for all cost.
Take as many photographs of all vehicles involved as well as involved persons and their drivers licenses and their personal details.
Obtain an AR (Accident Report) number form the police on the scene. This is important and proves the accident was registered by the police. Make a copy of this and keep it with you.
If the rental vehicle is involved in an accident or other incident, and is not driveable, a replacement vehicle, if available, may be collected from the closest branch. If the hirer requires a replacement vehicle to be delivered, then these charges will be for the hirer’s account. None of the excess reduction options cover this process.
The hirer is responsible for the full recovery (e.g. towing) of the damaged vehicle to the nearest rental depot.
Should there be no replacement vehicle available, no refund for lost rental days will be considered.
If the hirer is unable or unwilling to take a replacement vehicle, no refunds for early termination of the contract will apply. No refund of rental days lost or accommodation costs will be considered during the period in which a replacement vehicle is being organized. Should the hirer continue with a replacement vehicle then a new rental contract and insurance conditions will apply.
Drivers license
A valid non-endorsed national driver’s license together with a valid international drivers license is required.
Drivers must be minimum 21 years (for non-4×4 vehicles) or 23 years for 4×4 vehicles.
Personal injury and belongings
Personal injury and belongings are not covered by our insurance. The client is therefore responsible to obtain his or her own travel insurance in advance.
Traffic fines/ penalty
Should the customer receive a traffic fine(s), Bobo Campers will notify the customer via email. The amount of the fine plus an additional admin fee of R150 will be charged to the customers’ credit card. On request, Bobo Campers will email a scanned copy of these fines. It can take up to three months for traffic fines to reach our office.
Gauteng and country-wide toll road taxes
All main Gauteng freeways are subjected to E-Tolling. Large gantries have been erected where all vehicles that drive underneath them are charged according to their classification.
Most fixed toll booths throughout South Africa now also record toll cost automatically when a camper approaches the boom gate. The camper internal unit will beep and the boom will open for you to drive through without paying here. If no beep is heard, the boom will remain closed and you are required to pay at the booth.
This country-wide system means that there is an additional levy of R800 is raised on all rentals departing in South Africa. When the E-toll statement arrive at our offices we will charge for the incurred fees and add an admin fee. The remaining amount will be refunded to the customer.
Namibian CO2 Taxes
As from 11 July 2016 all Namibian custom borders have implemented a CO2 tax for all our South African registered vehicles. This taxation is applicable when starting or ending at our Windhoek depot. Currently it is charged at R450 per contract irrespective if some rental days are spent outside the borders of Namibia.
Telephone calls to Namibian personnel
When you call the Namibian emergency number, these calls could be recorded for quality purposes.
Tyre replacement
If a tyre needs to be replaced it is important to ensure that both the ply rating and size are corresponding to the tyre it replaced on the vehicle. This to ensure maximum safety and function. Replacement tyres of the wrong size or ply rating will not be considered for a refund.
Dust ingress
Southern Africa is predominantly an arid desert region and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.
Domicilium citandi et executandi
The customer chooses the address stated on the face of the terms as registered/legal address. Bobo Campers chooses its registered address of 32 Stanley Road, Nortons Home Estates, Kempton Park, Gauteng, South Africa.
INSURANCE CDW (Collision Damage Waiver) for all fleet vehicles
Minimum age of driver is 21 years or 23 years for a 4×4 vehicle. Both with valid international and national drivers license. Basic excess is applicable on all vehicles involved in a collision or accident – this is up to R53000. This is included in the rental contract.
If this option is taken, the hirer is liable for the first R53000 damage to a vehicle or third party vehicle / property.
This excess can be paid by cash or credit card (a manual imprint of the credit card will be taken) and the amount will have to be authorised by the bank).
Taking the following options can reduce this excess:
CDW Midi is from 3 days onwards. This daily fee reduces the excess to R19000
CDW Maxi is from 8 days onwards. This reduces the excess to Nil (see exclusions below).
CDW Exclusions:
The hirer will be fully liable for any damage to the Bobo Campers or third party vehicle or property (CDW is cancelled and maximum damage as per quote is payable by the customer) under the following circumstances:
The terms of the rental contract are breached.
Damage to the vehicle is caused by careless or reckless driving.
Any damage or mechanical failure sustained while driving on any 4×4 man-made leisure track specially designed for the purpose of leisure or testing your off-road driving abilities and usually require an entrance fee to make use of and is not part of a public road.
Damage to the vehicle caused by incorrect use of the clutch (for example slipping or dropping the clutch), the gearbox or drivetrain. For example using 4-wheel-drive mode while driving on tar roads.
Damages to the drive shafts due to pot holes, drifts or any other obstacle.
Illegal behaviour, negligence, or a breach of law (e.g. speeding, illegal parking, driving on the wrong side)
Driving under the influence of drugs or alcohol.
Driving on restricted roads / areas.
Water submersion or water damages in engine or in drive shafts are caused.
Any roll-over damages of any kind – no matter at what speed or how it happened. See a roll-over explanation in this document further down on this same page.
Failure to switch off the engine when dashboard lights indicate a major problem e.g. oil light, radiator water level or temperature gauge.
Vehicle was driven by person other than permitted driver as per contract.
Vis Major damages due to floods, hail- or sand storms, lightning strikes, veld fires and/or strong winds.
All towing costs (when required) to the nearest depot.
CDW terms for Mozambique, Zambia & Zimbabwe
You are allowed to drive your 4×4 camper in Mozambique. However, this country is not fully geared for self-drive as yet. This does not mean that self-drive is not possible. For travelling in or through this beautiful country an extra CDW excess is applicable.
There is a separate excess of R7000 or any damage to the vehicle. In the event of the vehicle having to be towed, the customer will arrange to have the vehicle towed to the nearest depot.
The towing costs, as well as any other damages related to the towing of the vehicle, do not form part of this excess and will be for the customer’s account.
Roll-over explanation
All our vehicles are higher than a conventional passenger vehicle. This means that the centre of gravity is also at a higher point. This increases the risk of a roll over occurring.
A roll-over is defined as a vehicle sustaining all types of damage due to not being in its normal position – on all 4 wheels. Just by lying on its side a vehicle is seen as having rolled-over. Roll-overs that were not caused by a collision eg. another vehicle are not covered by any CDW insurance waiver options. The vehicles’ final resting position is irrelevant. These incidents occur very rarely and should never happen if common sense is used.
Towing cost
In case of damage to any part of a motorhome it must be assessed if the unit is driveable. If not, the vehicle must be towed to the nearest depot by a reputable towing company authorised by Bobo Campers. Towing and recovery costs arising due to any type of accident is to be paid for by the customer irrespective of CDW.
Entire agreement / non-variation
This document contains the entire agreement between the customer and Bobo Campers, and neither party shall be bound by any undertakings, representations, warranties, promises, or the like not recorded herein. No variation, alteration, or in addition to, or omission from this agreement is valid/binding, unless reduced to writing and signed by the customer and an authorized employee of Bobo Campers. Any clause which is declared unenforceable or invalid, for any reason whatsoever, by a competent court, shall be severable from the remaining provisions of the agreement and shall not affect the validity of these provisions.
Vehicle substitution
Bobo Campers reserves the right to substitute, under special circumstances, which will be explained to the customer, the desired vehicle with an equal or better vehicle without prior notice before the start of any rental period.
If a vehicle needs to be substituted because of an accident or mechanical problems, and the hirer refuses to accept this replacement vehicle as stipulated above, the hirer is seen to terminate the contract, and no reimbursements will apply.
Vehicle substitution replacement costs because of an accident or mechanical failure making the vehicle unable to drive caused by own fault or negligence, illegal driving (driving on the wrong side or under the influence of alcohol/ drugs or parking and/or water damages) will be for the hirers’ account. This includes towing the damaged vehicle to the nearest depot.
Driving distances can be great and Bobo Campers must be given a realistic time to cover a distance before lost holiday time becomes a factor for a claim submission.
Non-essential items like air conditioners can take longer (up to two days) to be repaired, depending on the country or area the customer is travelling in. As a general rule Bobo Campers has 24 hours at its disposal, starting from the time we are informed of the breakdown to solve a problem before lost-time compensation becomes applicable (if any). Other rural areas in countries like Namibia, Botswana or Zambia, a more realistic time is often needed. We also do not take responsibility for any damages or claims arising out of driving on washboard roads (especially C-roads) in Namibia.
On-the-road failure of items like air conditioners, microwaves, hot water systems and radio/CD’s are not seen as demand for warranting a replacement vehicle. We will undertake effort to rectify these items for repair, however, should the repair not be possible the customer is not entitled to a vehicle change or compensation.
Our vehicles
We have the largest camper fleet in Africa, and growing continuously. Our fleet consist of quality well-maintained vehicles.
Discoverer 4 – sleeps 4 adults (from 2016 models – new).
Manual or automatic. Based on the award-winning Iveco 35S13/15 chassis, this roomy and luxurious camper sleeps four adults, and will ensure that your holiday is as comfortable as it can be. Features include:
Radio/CD/MP3
Hot/cold running water
Two plate gas stove
80 Lt built-in fridge/freezer
Air conditioning in the cabin
220V air conditioning in the living unit
Built-in safe
220V Microwave
Chemical cassette toilet with separate wash basin
Hot/cold shower
12V Roof ventilator
2.3lt. Turbo diesel engine with 6-speed manual gearbox.
8-Speed automatic gearbox options are also available.
Discoverer 6 – sleeps 6 adults (from 2016 models – new).
Manual or automatic. Based on the Iveco 35S13/15 chassis, this roomy and luxurious camper sleeps six adults, and will ensure that your holiday is as comfortable as it can be. This is the largest camper to rent in South Africa.
Radio/CD/MP3
Hot/cold running water
Two plate gas stove
80 Lt built-in fridge/freezer
Air conditioning in the cabin
220V air conditioning in the living unit
Built-in safe
220V Microwave
Chemical cassette toilet with separate wash basin
Hot/cold shower
12V Roof ventilator
2.3lt Turbo diesel engine with 6-speed manual gearbox.
8-Speed automatic gearbox options are also available.
Discoverer FunX 4×4 – sleeps 2 adults (from 2015 – new).
Based on the Nissan NP300 pick-up chassis, this roomy and practical camper sleeps two adults, and will ensure that your holiday is as comfortable as it can be. Features include:
Radio/CD/MP3
Cold running water
Two-plate gas stove
80 Lt. Compressor fridge/freezer
Air conditioning in the cabin
High/low range gearbox
75 Lt fuel tank
4×4 gearbox/ high/low range gearing
Two spare wheels
Built-in safe
Chemical toilet
2.5lt. Turbo diesel engine with high/low gear shift in a 5-speed gearbox. Turbo.
Discoverer DC 4×4 auto – sleeps 4 adults (from 2016 – new).
Based on the Toyota Hilux double cab pick-up chassis, this practical overlander is more comfortable than similar traditional roof tent configurations due to standard automatic gearboxes and sleeps four adults. Features include:
Radio/CD/MP3
Cold running water
Gas stove accessible from outside
40 Lt. Compressor fridge/freezer
Air conditioning in the cabin
Reverse camera
Cruise Control
High/low range gearbox
Approx. 160lt fuel tank capacity
Two spare wheels
One or two 1.4M extra-wide roof tent
3.0lt or 2.8lt turbo diesel engine with high/low gear shift with a 4 or 6-speed automatic gearbox.
All vehicles come complete with cutlery, crockery, bedding, towels, kitchen utensils, camping table, camping chairs and camp guide with road maps. Be assured of a complete inventory. Slight changes to interiors and chassis can occur. We reserve the right to make improvements and/or changes without prior notice.
