From the first contact we were assigned a consultant (Emmy Schermers) who was consistently helpful and prompt in her replies to our questions. We dealt only with Emmy who was able to organise our hire vehicle and campsites. It was very reassuring to have just one person to deal with who was familiar with our wants and needs. We phoned Emmy a few times to talk things over but mainly we communicated by email – it all worked very well.
We had done some research before we contacted Zuid-Afrika and had a rough itinerary worked out. Emmy was able to give some very useful suggestions which we were able to consider and alter our plans as necessary. She booked all our accommodation for us for a very reasonable fee. She also produced a printable itinerary, including vouchers for all our campsites.
Without Emmy’s advice and help I am confident the trip would have been much less successful. We started the process in January for a trip in September, this might seem premature when booking campsites but even by March some of the more popular sites in Etosha were nearly full. We saw several people being turned away at campsites – it did not look fun. The only disadvantage in booking so long ahead is that you are committed to your itinerary, but we were glad we had done it that way.
Overall, a thoroughly good experience – thank you Emmy and Zuid-Afrika!
Thank you very much for your review. We are looking forward organizing your next adventure to Southern Africa!