STANDARD RENTAL RATES INCLUDE:
1. Unlimited kilometres
2. Standard waiver cover
3. Gas bottles
4. Roadside assistance
5. Airport transfers to a maximum radius of 50km from the Windhoek branch, Namibia.
6. Johannesburg/Cape Town transfers between branch/depot within a 10km radius
8. All applicable taxes
9. Introduction to the vehicle and equipment
10. RSA qualifying agreements include 200km per day – thereafter R6.50 per km

MINIMUM RENTAL DURATION AND COSTINGS:
1. Minimum rental period is 7 days at any of the collection points listed below. Any other prior arranged pick-up points, minimum of 15 (Fifteen) days.
2. A rental day includes pick up and drop off days as full days irrespective of the time
collected or returned.
3. No refunds are applicable for early returns unless arranged in advance prior to the
rental and agreed.
4. Late or delayed arrivals – should Avis Safari Rental incur additional costs whilst collecting
or delivering vehicles at out stations due to Hirer late arrival, they will be for the Hirer
account.
5. RSA qualifying agreements minimum 3 (three) days

OFFICE HOURS:
1. 08H00 TO 16H30 Monday to Friday.
2. Deliveries and collections are included from Monday to Friday during normal office
hours, after hours, on Saturdays and Sundays or public holidays there will be a
surcharge fee of ZAR/NAD/BWP 850.00 per vehicle upon discussed arrangement with
Avis Safari Rental.
3. The agent or The Renter must arrange a collection point and time with Avis Safari
Rental reservations at least one week before rental collection and provide a working
cellular number for the renter
4. No vehicle may be returned at any airport – it must be termed at a branch/depot or by
prior arrangement.

NB: To ensure timeous vehicle return The Renter must arrange the return with
the respective branch 24hrs before return. Collection / delivery points other than
Cape Town and Windhoek are managed out of the Johannesburg depot.

USAGE:
1. The Renter acknowledges that he/she is aware of the purpose for which the vehicle
was designed, as well as all safety and maintenance procedures. The Renter is
responsible to look after and maintain the vehicle during use and to return the vehicle
in good order, fair wear and tear accepted.
2. In the event of the vehicle or any of its belongings being lost or damaged during
the rental period, the Renter shall be liable to cover the cost of replacement or repair
and to make good on any shortages or damages to the vehicle. Waiver cover is
included and will cover loss or damage due to theft and collision damages, but not to
lost or damaged equipment due to carelessness or negligence.
3. Cross border travel – written authorization is required for any travel outside of
South Africa at an additional fee

 Avis Safari Rentals are not responsible for adhoc fines, levies or other
extraordinary expenditure that may occur in countries outside of South Africa

The Renter is responsible to acquire and ensure;

 All vehicle travel documentation to countries outside of South Africa is valid for
a minimum of 14 days after rental termination date – failure to do so will result
in the respective country penalty being charged to the Renter’s account.

4. Checking the vehicle and signing the contract – it is recommended that the Renter
should check the vehicle thoroughly on handover to ensure the vehicle meets with
their requirements and it is always beneficial to recheck items like wheel changing
tools and tyre condition. On signing the contract, the Renter signs acceptance of the
vehicle and equipment.

REPAIRS, MECHANICAL FAILURES AND RUNNING CHARGES:
1.Any mechanical repair or replacement related to fair wear and tear is covered by
Avis Safari Rental. Repairs of up to ZAR/NAD/BWP 3000.00 can be effected without
prior authorization. On higher amounts prior authorization is required from Avis Safari
Rental. Due to the vastness of the area where vehicles are mobile the Renter is
responsible to get the vehicle to the nearest workshop. Where not mobile the vehicle
should be towed to the nearest workshop for diagnosis..
2 In most cases vehicles are still covered under the new vehicle manufacturers
warranty and their warranty conditions will apply where mechanical failures occur. It is
important to remember that Avis Safari Rental is not the manufacturer of the vehicle
or equipment but will do its utmost to select and offer the best and most recommended
vehicles and equipment as well as ensure the vehicles are fully maintained and
checked prior to departure.
3. Where serious mechanical failures occur due to standard wear and tear, and which
cannot be repaired timeously a replacement vehicle will be supplied within 24 hours
of diagnosis. This relates to the countries of South Africa, Botswana, and Namibia.
The replacement time in the following countries will be 72 hours Zimbabwe, Southern
Mozambique and Southern Zambia.
4. Inconvenience and time lost is not covered for mechanical failures which cannot be
anticipated.
5. Towing is covered in the waiver for the countries of South Africa, Botswana,
Namibia, other countries like Zimbabwe, Southern Mozambique and Southern Zambia
towing is covered by the Renter
6. A ZAR/NAD/BWP 30 000 refundable security deposit will be charged to the
Renter’s credit card on vehicle collection. Avis Safari Rental will not be held
responsible for currency fluctuations or bank charges.
7.The Renter must fully refuel the vehicle no more than 10km radius from drop off
point – Avis Safari Rental reserves the right to confirm the fuel level by way of refill.

NB: Avis Safari Vehicles are fitted with Long Range tanks therefore the fuel gauge
showing full does not constitute a full tank – Avis Safari will top up each vehicle on
return.

8. A ZAR/NAD/BWP 850 cleaning fee is charged for the Renters account upon return
of the vehicle. This is a standard fee charged to all customers for cleaning the exterior
and interior of the vehicle as well as the linen, crockery, and cutlery. In the event that
the vehicle is returned in an extremely dirty condition, it will be cleaned by a
professional valet service and the cost of the valet will be charged to the Renter.

VEHICLE MAINTENANCE REQUIREMENTS:
1. The vehicles are all fully serviced and maintained as per manufacturers
requirements and Avis Safari Rental has introduced additional maintenance which is
completed on vehicles.
2. The Renter is responsible to maintain the vehicle during the rental period. This
includes the standard check of tyre pressure, wheel nuts, wheel alignment, if
necessary, oil and coolant levels and to be aware of any symptoms which may arise
during the rental period. In addition, should the vehicle reach 15 000 kilometres (Ford
Ranger) or 10 000 km for Toyota Hilux and Land Cruiser intervals (see Annexure:2)
during the rental period, the Renter is required to service the vehicle at a suitable
workshop associated to the vehicle manufacturer. Where an official dealer is not
available, other workshops may service the vehicle with our authorization. The
schedule service charges, and any other repairs related to standard wear and tear on
the vehicle will be covered by Avis Safari Rental.
3. Avis Safari Rental vehicles are under maintenance plan therefore the Renter
will be reimbursed at rental reconciliation.

COLLISION DAMAGES AND ACCIDENTS:
1. All accidents must be reported to the local police and Avis Safari Rental within 24 hours.
2. Where collision damages render a vehicle unusable, a replacement vehicle can be
supplied by Avis Safari Rental if available. All costs will be for the Renter’s
account if the Renter took out Standard Waiver Cover.
3. The Renter is responsible for the return of the damaged vehicle to the original
office if outside of the borders of South Africa.
4. No refund will be given for lost days due to collision damages.
5. Should the Hirer continue with a new replacement vehicle, a new rental contract and
standard waiver conditions will apply.
6. The exact waiver conditions and area of liability will also depend on the level of
waiver selected.

WAIVER AND WAIVER EXCLUSIONS
1. The Renter is obliged to accept cover from the Company in respect of a Waiver
Protection Package and can elect between STANDARD WAIVER or SUPER WAIVER
as contained in the Rental Agreement. All vehicles hired from the Company are hired
subject to acceptance of a minimum of the compulsory STANDARD WAIVER option

The Damage Liability Amount applicable to the STANDARD or SUPER WAIVER
respectively is contained on the front page of the Rental Agreement for the Rental
Period and is subject to the Terms and Conditions of this Rental Agreement.
The Renter shall be liable for any and all loss/damage of, or to the Vehicle sustained
by the Company, arising from any cause whatsoever, subject to the Damage Liability
Amount payable, as described in the front page of the Rental Agreement, where
applicable.
The renter will, subject to clauses 12.5 and 12.6, be liable for the damage liability
amount applicable irrespective of the manner in which an incident occurred or whether
the damage was due to negligence by a third party.

In the event of the Vehicle being stolen or considered beyond economical repair; the
replacement value will be the retail value as contained in the Auto Dealers Guide as
at the time of such loss. In the event of the Vehicle being less than (1) one-year-old,
the cost thereof shall be the retail value of a new vehicle. All accessories, spares,
equipment, and tools, irrespective of the age of the Vehicle, will be replaced as new.
Any breach of the terms and conditions contained in this Rental Agreement:
• may result in the Company withholding a replacement vehicle from the Renter;
this election is at the sole discretion of the Company; and
• will result in the Renter being deemed fully liable for all damages to the Vehicle.
Notwithstanding anything in this Rental Agreement, the Company shall not be obliged
to make, institute or proceed with any claim which the Company may otherwise have
had against a third party for the recovery of any loss or damage to or in connection
with the Vehicle and accordingly, the Company shall be entitled, in its fair and
reasonable discretion, to abandon such claim or to settle such claim on any terms.

2. Standard Waiver cover, is included on all vehicles and in all rates quoted. This is
NOT full cover and a ZAR/NAD/BWP 30, 000.00 excess is applicable, the monetary
value of which depends on the vehicle category. The excess is payable for any
damage, irrespective of the cause of such

3. Waiver cover is valid in the following countries: South Africa, Botswana, Namibia,
Zambia, Zimbabwe, Mozambique, Swaziland, Lesotho. Special permission is required
for any other countries in Sub Saharan Africa.

4. Third party cover: the standard waiver cover includes third party cover for RSA,
Namibia, Botswana, Swaziland and Lesotho only. Third party cover for any other
country must be purchased at the port of entry.

Standard Waiver
Upon acceptance of the Standard Waiver for collision, damage or theft, the Renter
agrees to pay the Damage Liability Amount (ZAR/NAD/BWP 30, 000.00) applicable in
respect of any damage and/or loss suffered from any cause whatsoever, including hail
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damage, subject to the following exclusions, in which event the Renter will be held
liable in full for payment of all damages in terms of this Rental Agreement: –
(a) Gross Negligence, including speeding (Exceeding the applicable speed limit);
(b) Where damage was caused to upholstery and/or carpets;
(c) Where damage and/or loss is sustained to tyres and/or rims and/or hubcaps
and or glass/auto-glass of the Vehicle;
(d) In the event of a collision and/or loss of the Vehicle which is not reported
within twenty-four (24) hours as required;
(e) Where the Vehicle was driven in or to a country and/or area, for which prior
written approval was not obtained from the Company;
(f) Where a non-designated driver or drivers have caused the loss and/or
damage;
(g) Where the damage/loss is sustained as a result of civil unrest, riot, war or
political unrest;
(h) Where the damage/loss is sustained by water and/or under-carriage and/or
suspension damage or either;
(i) Where the damage/loss is caused by driver fatigue or falling asleep behind
the wheel;
(j) Unauthorised salvage and/or towing and/or release fees;
(k) Contravention or breach of any term of this Rental Agreement by Renter or
Additional Driver;
(l) Single vehicle roll-over. A roll over is defined as a vehicle sustaining all types
of damage due to it not being on all 4 wheels; (the vehicle being on its side is
construed as a roll over) Single vehicle accidents are included in all liability
cover options, except in the case of roll-overs.
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(m) Double standard excess apply to single vehicle accidents. Standard cover
excess = ZAR/NAD/BWP 30, 000.00 x 2 = ZAR/NAD/BWP 60, 000.00 (Repairs
less than ZAR/NAD/BWP 60, 000.00 will be refunded)
(n) Damage caused to equipment such as Canopy, Rooftop tents, Awnings and
Fridges.
Tyre Damage Waiver OR Windscreen Damage Waiver can be purchased at an
additional cost of ZAR/NAD/BWP 100.00 per day for Tyre damage (covers 1 Tyre) and
ZAR/NAD/BWP 100.00 per day for Windscreen damage (Covers 1 Windscreen).
Personal goods are not covered by any waivers. We strongly encourage The Renter
to take out travel insurance.

Super Cover
Upon acceptance of the Super Waiver for collision damage or theft, a holding deposit
of ZAR/NAD/BWP 5 000.00 will be taken to ensure the vehicle is returned on time and
returned with a full tank of fuel. The renter will pay a ZAR/NAD/BWP 0.00 (Zero)
Damage Liability Amount applicable in respect of any damage and/or loss suffered
from any cause whatsoever, including hail damage, subject to the following exclusions,
in which event he will be held liable in full for payment of all damages in terms of the
Rental Agreement for payment in terms of this agreement;-
(a) Gross Negligence, including speeding (Exceeding the applicable speed limit);
(b) Where damage was caused to upholstery and/or carpets;
(c) In the event of a collision and/or loss of the Vehicle which is not reported
within twenty-four (24) hours as required;
(e) Where the Vehicle was driven in or to a country and/or area, for which prior
written approval was not obtained from the Company;
(f) Where a non-designated driver or drivers have caused the loss and/or
damage;
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(g) Where the damage/loss is sustained as a result of civil unrest, riot, war or
political unrest;
(h) Where the damage/loss is sustained by water and/or under-carriage and/or
suspension damage or either;
(i) Where the damage/loss is caused by driver fatigue or falling asleep behind
the wheel;
(j) Unauthorized salvage and/or towing and/or release fees;
(k) Contravention or breach of any term of this Rental Agreement by Renter or
Additional Driver;
(l) Single vehicle roll-over. A roll over is defined as a vehicle sustaining all types
of damage due to it not being on all 4 wheels; (the vehicle being on its side is
construed as a roll over) Single vehicle accidents are included in all liability
cover options, except in the case of roll-overs.
(m) Double standard excess apply to single vehicle accidents. Standard cover
excess = ZAR/NAD/BWP 30, 000.00 x 2 = ZAR/NAD/BWP 60, 000.00 (Repairs
less than ZAR/NAD/BWP 60, 000.00 will be refunded)
(n) Damage caused to equipment such as Canopy, Rooftop tents, Awnings and
Fridges.
Personal goods are not covered by any waivers offered. We strongly recommend The
Renter takes out travel insurance.

WINDSCREEN WAIVER
Cover includes damage to the:
• Windscreen; “Windscreen”: means the glass screen at the front of the Vehicle
only and excludes back window side windows, mirrors and lights.)
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Upon acceptance of the Windscreen Damage Waiver the Renter agrees to pay the
applicable Claims administration amount only in respect of any damage and/ or loss
suffered from any cause whatsoever in respect of the Windscreen, subject to the
following exclusions, in which event the Renter will be held liable for payment of the
full cost of the damage in terms of this Rental Agreement: –
(a) Damaged caused due to Gross Negligence or Intentional Conduct, including
speeding (Exceeding the applicable speed limit);
(b) Where damage and/or loss is sustained and or rear window, side windows,
mirrors and lights of the Vehicle;
(c) Where the Vehicle was driven in or to a country and/or area, for which
written approval was not obtained from the Company;
(d) Where a non-designated driver was driving the vehicle;
(e) Where the damage/loss is sustained as a result of civil unrest, riot, war or
political unrest;
(f) In the case of a major accident, the cost of the damage to the windscreen are
deemed to be covered under the applicable Standard or Super Waiver (subject to the
conditions applicable to Standard and Super Waiver) cover and will form part of the
overall cost of the repairs and are not excluded under the Windscreen Waiver;

A handling fee of ZAR/NAD/BWP 900.00 is charged on all damage/accident
claims irrespective of the liability cover option taken.

ROAD RESTRICTIONS:
1. The Avis Safari Rental 4wd vehicles are allowed on all bitumen/tar and gravel
roads as well as all recognized public 4×4 tracks in South Africa, Botswana, Namibia,
Lesotho, Zimbabwe, Zambia, Southern Mozambique, Swaziland. Special permission
is required for any other countries in Sub Saharan Africa.

CROSS BORDER SURCHARGES:
1. A once off cross-border surcharge is applicable when leaving South African or
Namibian borders. This is a once off charge irrespective of how many borders are
crossed. See the applicable fees below.
2. A once off cross-border surcharge of ZAR/NAD/BWP 1250.00 is applicable for
the countries of Botswana, Namibia, Zimbabwe, Zambia, and Southern Mozambique
(south of the Zambezi River).
3. Our vehicles may not travel further than Zimbabwe- Harare, Zambia-Lusaka,
Mozambique-Beira.
4. No surcharge applicable for Swaziland and Lesotho
5. A C02 emissions charge of R500 for any vehicle picked up or entering Namibia is
applicable.

EQUIPMENT RENTALS:
1. Additional equipment is available through Avis Safari Rental as non- standard
vehicle equipment and in addition to the vehicle rental
2. This includes electronic equipment like GPS and satellite phones. Avis Safari
Rental may use outside suppliers for this equipment and cannot warrant the accuracy
or reliability of this equipment.
3 This equipment should be checked by the Renter on handover to ensure it is fully
functional.
4 Should the equipment fail during the hire period it should be reported to Avis
Safari Rental immediately although we cannot guarantee replacement or repair and
this will not constitute a breach of contract or affect the vehicle rental agreement. Avis
Safari Rental will endeavour to refund the rental of such equipment from the date
reported or authorize replacement at the nearest town centre if feasible.
5. Equipment will be tested by the supplier / manufacturer to establish reason for
failure and grounds for refund.

CHANGE OF VEHICLE:
1. If for reasons beyond our control, the reserved vehicle is not available, Avis
Safari Rental reserve the right to substitute the vehicle with another vehicle in the
same category or in a higher category. This shall not constitute a breach of contract
or entitle the renter to a refund

LICENCE
A valid unendorsed code B/EB or 08 national and an international driver’s licence
in ENGLISH for vehicles less than 3500kg, is required.

MINIMUM AGE
1 The minimum age permitted to rent is 25 years
2 The maximum age permitted to rent is 80 years
3 A surcharge of ZAR 1500-00 for any drivers under the age of 25 years old with a
minimum age of 23 that has had a license for a minimum of 3 years.

GENERAL:
1. The Renter is fully responsible for any damage or related costs to the vehicle or
third party if;
• The terms of the rental contract are breached.
• Damage to the vehicle or equipment caused by careless or reckless driving.
• Driving under the influence of drugs or alcohol.
• Water submersion or salt-water damage.
• Suspension Undercarriage damage.
• If the vehicle is abandoned and no contact is made by The Renter to Avis Safari
Rental.
• Driving on restricted or closed roads.
• Driving on dunes or off-road where no track is obvious.
• Damage to the vehicle due to collision with animals.
• AVIS Safari Rental is not responsible for any damage or theft to items of personal
nature. Travel and personal insurance is highly recommended.
• The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will
incur a ZAR/NAD/BWP 30,000.00 cost. AVIS Safari rental advises that should
this occur, the vehicle is to remain turned off and not started under any
circumstances. This reduces the damage caused;
• The renter is responsible for any damages or accidents that AVIS Safari Rental
has not been made aware of on the return of the vehicle. Please note the
applicable charges will be charged to the nominated credit card.
• Damage is incurred due to incorrect use of the hand brake;
• The damage to the clutch after 5 days of commencement of the rental. The
customer is then liable for: The cost of the clutch kit which is ZAR/NAD/BWP 31
000.00 including VAT and installation;

RETURN
1 When returning the vehicle, please set aside one hour for the vehicle and
equipment to be checked on equipped vehicles.
2 Although we request that the vehicle be returned with a full fuel tank, as a
courtesy to the next renter our representatives will take the vehicle to our
refuelling station to ensure that the vehicle is full.
3 Should top-ups be required, the fuel amount will be deducted from the renter’s
nominated credit card.
4 Any vehicles returned later than the agreed return date, or outside of normal
office hours (without prior arrangement), will be charged a full day’s rental per
calendar day. Rental days lost due to the vehicle being returned before the
agreed return date will not be credited.
5 The company reserves the right to charge for fuel on vehicles that are not
returned full, a 3-litre allowance for vehicle movement will be given.
6 The renter knows and understands that no smoking in the rental vehicles is
allowed, and that a fee of ZAR/NAD/BWP 3,500-00 will be charged to remove
any fumes or smells and/or burn marks on the interior of vehicle caused by
smoking in the rental vehicle.

FORCE MAJEURE
1 If AVIS Safari Rental is prevented or restricted in any way from carrying out all
or any of its obligations under this agreement by reason of Force Majeure (an
event or circumstance beyond the control of the parties, such as, but not limited
to: war, strike, riot, pandemic, crime, fire, or an Act of God such as flooding, an
earthquake, storm or adverse weather conditions, an act of Government or other
authority which prevents one or both parties from performing their obligations
under this agreement) then AVIS Safari Rental will be relieved of its obligations
in terms of this agreement during such period of force majeure.
2 AVIS Safari Rental will not be liable for any loss, damage, action or claim which
may be brought by the Renter or by any other party in consequence of such
delay or inability to perform.
3 AVIS Safari Rental reserves the right to retain any deposits made by the renter
for future bookings