It may happen that the airline makes a change / cancellation to your itinerary. The airline is entitled to do this at any time. From a service point of view, we will send these changes as soon as possible to the e-mail address provided by you or inform you by telephone. If there is a delay on the day of departure, please note that the check-in time of the original flight is often maintained. You can check the website of the relevant airport for current flight information at any time. Delays on the day of departure are usually not passed on to us.
Cancellation or Major delay
In the event of cancellation of flights on the day of departure and in the event of denied boarding (for example due to overbooking), travelers may be entitled to financial compensation and assistance from the airline. In the event of a major delay on the day of departure, travelers are entitled to assistance and care. The airline must inform affected passengers in writing about these rights, as laid down in the EC Regulation 261/2004.
In accordance with European legislation, we must inform you of the existence of a ‘Community list’ that contains details about airlines that are currently not allowed to fly within / to and from the European Union.
The Community list can be consulted at https://ec.europa.eu/transport/modes/air/safety/air-ban_en. The South Africa Specialist does not sell tickets with companies that are on this list.
Check the latest information about baggage, extra baggage and other general information on the website of the Airline before departure. These conditions change regularly and may be important for your journey.